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What They Do |
 | Library clerks issue, receive, sort, and shelve books and assist with other clerical activities. |
| Advertising clerks, correspondence clerks, editorial assistants, publication clerks, and proofreaders perform specific clerical duties for newspapers, publishing firms, and other organizations. |
| Customer service clerks and call centre agents respond to customers' questions/complaints, receive payments, and perform related clerical activities for retail, insurance, and other organizations. |
| Information clerks provide information on services, schedules, rates, and other matters in response to telephone and in-person questions. |
| Survey interviewers contact individuals to collect data for market research, public opinion polls, and other purposes. |
| Statistical clerks code and compile interview/other data, and conduct routine analyses of data. |
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Where They Find Work — Top Occupational Areas |
| Information and cultural industries |
16.0% |
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| Public administration |
16.0% |
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| Administrative and support waste management and remediation services |
10.0% |
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| Finance and insurance |
8.0% |
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| Transportation and warehousing |
4.0% |
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These clerks work in government and in organizations such as:
| Libraries |
| Newspaper and other publishing firms |
| Retail, insurance and telephone/utility companies |
| Call centres |
| Market research/polling firms |
| The unionization rate (30%) is close to the average (32%) for all occupations. |
| The highest concentrations (per 10,000 people) of library, correspondence and related information clerks are found in Nova Scotia and New Brunswick while the lowest concentrations are in Newfoundland and Saskatchewan. |
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